Refund policy

This policy sits alongside your legal rights as a consumer and does not reduce them. It follows the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Faulty, damaged or not as described

Every print, personalised or not, must arrive in good condition, match its description and be what you ordered. If it does not, email hello@warmsector.com with your order number and a photo. Please tell us as soon as you can.

Within 30 days of delivery you can choose a full refund, including the delivery you paid, or a free replacement.
After 30 days we will replace the print. If a replacement is not possible or is also faulty, we will refund you.
You will not pay to return a faulty print. Usually we will not ask for it back at all.
A mistake we made in your date, place or title, or in printing it, counts as a fault.

Lost in the post

The print is our responsibility until it reaches you. If it has not arrived 5 working days after we sent it, email us and we will chase it. If it is lost, we will send a replacement or refund you in full.

Personalised prints

Prints made to your own details, such as the date, place and title you give for a weather print, are made to your specification. Under regulation 28(1)(b) of the Consumer Contracts Regulations, the 14 day right to cancel does not apply to them. This is said on every personalised product page before you order.

Please check the date, place and title before you order. We print them exactly as you enter them.
If you have made a mistake, reply to your order confirmation straight away. Until we start making your print we will change your details or cancel the order and refund you in full. Once we have started we cannot cancel it.
Your weather is drawn from ERA5, a reanalysis that estimates the weather over squares about 28 km across. It describes the area around your place, not one street or one weather station, and may differ from what you remember or from a nearby station. This is how the data works and is described on each product page, so a difference of this kind is not a fault.

Ready-made and special prints: changing your mind

For prints that are not personalised you can cancel for any reason, from when you order until 14 days after the day you receive the print.

To cancel, email hello@warmsector.com with your order number and say you wish to cancel. You can also use the model cancellation form below. You do not need to give a reason.
Send the print back within 14 days of telling us, rolled in its tube. We will email you the address. You pay the cost of returning it.
We refund the price of the print and the cost of standard delivery within 14 days of receiving it back, or of your proof that you posted it, whichever is sooner. If you cancel before we have sent the print, we refund within 14 days of you telling us.
We refund to the card or method you paid with, at no charge to you.
If the print comes back creased, marked or damaged by more handling than you would need to look at it, we may take an amount off the refund for the loss in its value.

Model cancellation form

To Warm Sector, hello@warmsector.com:
I hereby give notice that I cancel my contract of sale of the following goods: [print and order number]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date].

Orders delivered outside the UK

The same terms apply wherever we deliver. If you live in the European Union you also keep the cancellation and fault rights of your own country's consumer law. Import duties and taxes are not refundable by us if the carrier collected them from you, except where the print was faulty or lost.